Greenviewsoft Terms of Service
Last Updated: January 13, 2024
Welcome to Greenviewsoft (“we,” “us,” or “our”). By accessing or using our services, including web hosting, domain registration, and web design, you agree to abide by the following terms and conditions. Please read these terms carefully, as they outline both your responsibilities and our commitments to providing exceptional service.
- Restricted Usage
Important—Please Read Carefully
Greenviewsoft strictly prohibits the use of our web hosting services for the following categories:
- Adult Content: Pornography or adult services
- Dating Services: Any form of dating services
- Media Streaming: Music streaming or movie downloading websites
- Religious Groups: Websites promoting specific religious beliefs
- Alcohol Sales: Websites selling alcoholic beverages
- Gambling: Any gambling-related services
- Banking Services: Financial institutions or banking services
- LGBTQ Advocacy: Websites promoting LGBTQ content or advocacy
- Government Websites: Official government-related sites
Violations will result in immediate termination of services without refund.
- Account Setup and Contact Information
Your hosting account will be activated upon receipt of full payment for services. Activation is contingent on payment verification. Maintaining accurate contact information, particularly your email, is mandatory. False information may result in account termination.
- Payments and Renewals
Greenviewsoft operates on a pre-paid basis.
- Domain Renewals Policy: Renewal notifications will be sent 1 to 30 days before expiration. Failure to renew before the expiration date may result in suspension or loss of ownership.
- Redemption Period Costs: Expired domains can be restored during a 30-day redemption period at a cost of $50, in addition to the regular renewal fees.
Payment methods include bKash, Rocket, Nagad, bank transfer, or check. For quicker payment, bKash is recommended.
- Late Payments
Payment must be made 7 days before renewal. Services will be suspended upon non-payment and terminated 15 days after suspension. Email reminders will be sent.
- Transfers
We offer free transfers as follows:
- Shared Hosting: 1 account
- Reseller Plans: 25 accounts
- VPS: 50 accounts
- Dedicated Servers: 100 accounts
Additional transfers may incur fees.
- Domain Suspension/Disabling
Domains suspended due to violations of laws or regulations will not be refunded. Greenviewsoft will cooperate with legal authorities if required.
- Expired Hosting or Domain
Expired services will result in loss of ownership or access. Renewal and activation are required to regain access. Clients are responsible for timely renewal and backups.
- Unauthorized Use of Resources
Excessive server resource consumption is prohibited. Violations may result in suspension or termination without notice.
- Prohibited Content
Prohibited content includes but is not limited to:
- Hacking-related material
- Adult content
- Proxy scripts or anonymizers
- Pirated software
- Email marketing scripts
- Backups and Data Loss
We provide courtesy weekly backups but are not liable for data loss. Clients are responsible for their own backups, especially for suspended or terminated accounts.
- Cancellations and Refunds
Services may be canceled, suspended, or restricted for violations of these terms. Refunds are available under our Refund & Return Policy, including a 30-day money-back guarantee for hosting services.
- Standard Support Rules for Web Development Services
- Scope of Support: Covers bugs, errors, or functionality issues. Custom requests may incur charges.
- Support Duration: Free for 6 months; charges apply thereafter.
- Backup Responsibility: Clients must regularly back up their websites.
- Escalation: Complex issues may be escalated to senior developers.
- Domain and Hosting Responsibilities
Failure to renew hosting or domain services before the expiration date may result in loss of ownership, service suspension, or data loss. Greenviewsoft will not provide file access or allow domain transfer for expired domains. To regain access or transfer, the client must first renew and activate the service plan.
- cPanel File Backup Restore: If file restoration is required, a fee of $15 will be charged.
- Domain Restore: Expired domains may incur a Redemption Period Cost ranging from $60 to $80, depending on the domain registrar and specific domain.
Clients are advised to renew domains and hosting services promptly to avoid additional costs or the risk of permanent loss of data or domain ownership.
Greenviewsoft is not responsible for any damages or losses incurred due to non-renewal. It is the client’s responsibility to ensure timely renewal and backup of all data.
- Feedback and Improvement
We encourage feedback to enhance our services.
For further questions or clarification, please contact us at support@greenviewsoft.com.